crazytime Privacy Policy

This Privacy Policy explains how crazytime collects, uses, stores, and protects the personal information of users who access our platform. It applies to all registered account holders and visitors using crazytime.date, with particular relevance to users based in the Philippines.

Last updated: 2025

1. What Information Do We Collect?

crazytime collects personal data in several ways when you use the platform. The categories of information we may collect include:

Account information: When you register, we collect your name, date of birth, email address, username, and password. This information is required to create and manage your account.
Identity verification data: To process withdrawals, we may request a government-issued ID or proof of identity in compliance with account verification requirements.
Payment information: We collect details related to your nominated payment method — such as your GCash mobile number, Maya wallet details, or bank account number — for the purpose of processing deposits and withdrawals in Philippine Peso (₱ / PHP). We do not store full card numbers or banking credentials beyond what is necessary for transaction processing.
Device and browser data: We automatically collect technical information such as your IP address, browser type, operating system, device model, and screen resolution when you access the platform.
Usage data: We record how you interact with the platform, including pages visited, sections accessed, session duration, and in-platform activity. This helps us improve navigation and user experience.
Cookies and tracking data: We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage patterns. Details are provided in the Cookies section below.

2. Why Do We Collect and Use Your Data?

crazytime uses the data collected for the following purposes:

Account management: To register your account, verify your identity, and allow you to log in securely.
Transaction processing: To handle deposits, withdrawals, and balance management in Philippine Peso. Payment details are used solely for this purpose.
Platform improvement: Usage and device data help us understand how Philippine users navigate the platform and where improvements are needed.
Regulatory compliance: We are required by applicable law to verify user identities, maintain transaction records, and report certain activities to relevant Philippine authorities.
Security and fraud prevention: We monitor account activity to detect and prevent unauthorized access, fraudulent transactions, and abuse of the platform.
Customer support: When you contact our support team, information you provide in your query may be retained to help resolve your issue and improve our support processes.
Communications: We may send account-related notifications such as withdrawal confirmations, password reset emails, or security alerts. We do not send unsolicited promotional messages without your consent.

3. Cookies and Tracking Technologies

crazytime uses cookies — small text files stored on your device — to operate the platform effectively. Cookies are used for the following purposes:

Session cookies: Keep you logged in during your visit and maintain your preferences across pages. These are deleted when you close your browser.
Persistent cookies: Remember your language or display settings across visits, so you don't need to reconfigure them each time.
Analytics cookies: Help us understand aggregate usage patterns — such as which sections are most visited — without identifying individual users. This data is used to improve the platform's structure and performance.

You can disable cookies through your browser settings. Note that disabling session cookies may prevent you from logging in or using core platform features. crazytime does not use third-party advertising cookies or tracking pixels for marketing targeting.

4. Data Storage, Retention, and Security

crazytime stores user data on secure servers. We apply technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. These include encrypted data transmission (HTTPS), access controls limiting who within our organization can access personal data, and regular security reviews.

We retain your personal data for as long as your account is active, and for a reasonable period thereafter as required by applicable Philippine law or regulatory obligations. If you request account closure, your data will be retained for the legally required retention period before being securely deleted or anonymized.

While we take data security seriously, no online platform can guarantee absolute security. If you have concerns about your account's security, please change your password immediately and contact our support team via the details on the FAQ page.

crazytime does not sell your personal data to third parties. We may share limited data in the following circumstances:

Payment processors: When you make a deposit or withdrawal, we share necessary transaction details with your selected payment provider (GCash, Maya, or your bank) to complete the transaction in Philippine Peso. These providers operate under their own privacy policies.
Legal and regulatory requirements: We may disclose user information to Philippine government authorities, law enforcement agencies, or regulators where we are legally obligated to do so. This includes anti-money laundering compliance and fraud investigation.
Platform service providers: We may engage third-party service providers to support technical operations such as hosting, security monitoring, or analytics. These providers are contractually prohibited from using your data for any purpose other than providing services to crazytime.

No data is shared for advertising, marketing, or data brokering purposes without your explicit consent.

6. Your Rights as a User

As a user of crazytime, you have the following rights with respect to your personal data, in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173):

Right to access: You may request a copy of the personal data we hold about you at any time.
Right to correction: If any of your personal data is inaccurate or outdated, you may request that we correct it. Some updates can be made directly through your account profile settings.
Right to deletion: You may request deletion of your personal data, subject to legal retention obligations. Requests for account closure and data deletion can be submitted through our support team.
Right to object: You may object to certain processing of your personal data, including receiving non-essential communications.
Right to data portability: You may request a structured copy of your personal data in a commonly used format.

To exercise any of these rights, contact our support team using the contact information available on the FAQ page. We will respond to verified requests within a reasonable timeframe as required by applicable law.

7. Protection of Minors and Policy Updates

Protection of Minors: crazytime is strictly for users aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to an underage user, that account will be suspended and personal data associated with it will be handled in accordance with our account closure procedures. If you believe a minor has registered on crazytime, please contact our support team immediately.

Policy Updates: This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make significant changes, the updated policy will be posted on this page with a revised date. We encourage you to review this page periodically. Continued use of crazytime after any update constitutes your acceptance of the revised policy.

For questions about this Privacy Policy, or to submit a data access or deletion request, please visit the FAQ page for our support contact details. You may also review our Terms and Conditions and Responsible Gaming pages for related platform policies.

Have questions about your data?

Visit our FAQ for support contact information, or explore the platform after reviewing this policy.

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